Where are you located?

Europe and China. Most products are shipped from China directly while some are shipped from Poland, Europe.


What’s the payment way?

Paypal or credit card.


How long shall I get my order?

Shipping notice: In 40 days to 50 days.

Please don’t worry if you didn’t get the tracking number, or the tracking number doesn’t show details, since we’re processing your order in the background after your payment around the clock.

If we don’t have the product you ordered in stock, you’ll get a refund in 1 workday immediately.


What’s the shipping fee?

Most countries are free shipping at present. Some need an additional shipping fee.


Do you provide DYU e-bike accessories?

Yes, contact our support staff at [email protected] and you’ll get it.


Does the ebike come with after-sales service?

Yes, every e-bike from our official shop comes with a 1-year quality guarantee.


May I have more details of DYU smart electric bikes?

Yes. You can learn more details of DYU smart bikes on our official site here.

Contact our sales on this page would be the best way to learn the latest information about DYU product updates.


Can DYU e-bike be cheaper?

Yes. Wholesale and becoming our dealer will get a large discount.

Contact us